Support
Help with games, accounts and sign-in, plus a plain-English explanation of how we keep your account safe.
About our games
All Proedent games are made by our own studio and hosted on proedent.com. There are slot-style games with themes from ancient Egypt to neon cities, and instant win games like Plinko, Keno and Diamond Scratch.
- Every game is free and opens in your browser, with or without an account.
- There's no real money: no deposits, no prizes, no cash-outs.
- Games work on phones, tablets and computers.
A game won't load. What can I try?
Refresh the page, make sure your browser is up to date, and turn off any extension that blocks scripts. If it still won't load, send us a message with the topic “Problem with a game” and the game's name.
Are the coins inside games the same as my account balance?
Each game manages its own coins while you play. My account shows the balance saved with your Proedent account, which grows with your welcome gift, daily bonus and level rewards. Neither has any cash value.
Can I buy coins or win prizes?
No. There's nothing to buy and nothing to win. Coins are free and can't be exchanged for money or anything else.
Do games work on my phone?
Yes. Every game works in a modern browser on phones, tablets and computers. On small screens, use Full screen for the best view.
Accounts and sign-in
You can create a free account with your email and a password, or with Google. We ask for a username and your date of birth so we can confirm you're 18 or over.
New accounts start with 10,000 coins. You can collect a daily bonus every 24 hours, and you earn XP each time you open a game while signed in. There are five levels, each with bonus coins.
Do I need an account to play?
No. Every game opens as a guest. An account adds a saved coin balance, XP and levels, a daily bonus and your recently played list.
I forgot my password. What do I do?
Use the contact form with the topic “Forgot password”, from the email address on your account. We'll verify it's you and help you reset it. We will never ask you to send your password.
Why can't I sign in?
Check you're using the same method you signed up with (email or Google). After five wrong passwords, sign-in on that account is paused for 15 minutes for your protection.
Can I change my username or email?
Yes. Send us a message with the topic “Account help” from the email address on your account.
How do I delete my account?
Go to My account, type DELETE in the box at the bottom and confirm. Your account file is removed from our server immediately.
How we keep your account safe
Everything that touches your account or your messages happens on our server, not in your browser and not in a public table or spreadsheet.
Server-side accounts
Sign-up, sign-in, Google sign-in, daily bonus, sign-out and deletion are all handled by our server (auth.php). Your browser only shows the result.
Protected storage
Each account is saved as its own protected file in a locked folder. Web requests to that folder are refused, and every file starts with a guard line so it can't be read even if the lock is removed.
Hashed passwords
Passwords are turned into a one-way hash before saving. Nobody at Proedent can see your password.
Secure sessions
Sign-in creates a new session ID each time, stored in an HttpOnly, SameSite cookie that page scripts can't read.
Server-side forms
Contact and Player Care messages are sent by our server through an encrypted email connection, then logged privately so nothing gets lost.
Nothing on show
No account lists, tables or queries are ever shown on the site. Other players can't see your details.
Our policies, in short
The full versions are linked below. If anything is unclear, ask us.
Terms and conditions
Proedent is free and for adults 18+ only. Coins have no cash value and can't be bought or exchanged. Read the terms
Privacy policy
We collect only what we need to run your account and reply to you. We don't sell data or use it for marketing. Read the policy
Cookie policy
One strictly necessary sign-in cookie and a little browser storage. No tracking or advertising. Read the policy
Responsible play
Tips for keeping it fun, how to take a break, and free UK support services. Read more
Player Care
Ask privately for a break, restriction or deletion.
Still need help?
Send us a message and we'll reply by email, usually within two working days. Contact us
Keep it a game
Set yourself a time limit before you start, take regular breaks and stop if it stops being fun. If you want a break from Proedent, we can pause or close your account. Just ask.